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Senior Executive / Assistant Manager - Service - Bangalore

2 - 7 Years


Not Disclosed by Recruiter

Posted: 60 days ago

Job Description

Key Result Areas

1. Achieving Business Results
2. Development of service network & Training of technicians
3. Service to retail and institutional customers
4. Monitoring and controlling helpline facility
5. Capability and Competency Development

Job Description

The incumbent would be responsible for the following:
1. Installing, repairing, trouble shooting, ensuring software installation and integration for mechanical locks, electronic locks, kitchen fittings and architectural and glass H/W
2. Implementing web-based call management system at ASP locations and monitoring the customer service request received through helpline, website and resolve escalations
3. Developing service network and key duplicating centers
4. Providing pre-sales and post sales service for all product segments and adjacencies
5. Enhancing service capabilities of authorized service dealers and distributors by training technicians, carpenters, front desk and other staff of institutional customers
6. Carrying out defect analysis and feedback
7. Generating revenue through sale of AMCs and providing service thereof
8. Providing support during exhibitions, service camps and carpenter club meets
9. Gathering competitor information and allied industry information on service parameters

Salary: Not Disclosed by Recruiter
Industry: Industrial Products / Heavy Machinery
Functional Area: Production, Manufacturing, Maintenance
Role Category: Production/Manufacturing/Maintenance
Role: Service/Maintenance Engineer
Employment Type: Full Time, Permanent

Desired Candidate Profile

Education:UG -B.Tech/B.E. - Electrical, Electronics/Telecommunication, Any Specialization, Production/Industrial, Mechanical, Diploma - Any Specialization

Company Profile

ACS Consultants
A Leading MNC company.
View Contact Details+
Contact Details

Contact Company:ACS Consultants